FAQs

How do I contact you?

You can email me at denise@crookedtreeart.com

Can you paint any pet onto a penny?

I have yet to meet a photo I can't paint onto a penny, but if you have any questions, please contact me before uploading your photo and purchasing.

How long before I get my painted penny charm?

The process from start to finish on one charm takes me 3 days (the drying time takes 2). If you have ordered in my non-peak season, which is usually January-March, you should have your portrait in less than a week. Any other time, the usual delivery is 7-10 business days after ordering.

Can I track my order?

Yes. I will email you shipping information once your order has been sent out.

Do you really hand paint the pennies, or is it a print?

Each penny is 100% hand painted by me. I use a 4 step process in order to ensure durability since these charms are meant to be worn.

Does is cost less if I don't want a bracelet?

No. The bracelet is my gift to you as a "thank you" for trusting me with your precious pet's portrait. 

Can you fit more than one animal onto one penny?

No. Because of the small size, more than one painting would be a difficult fit. You can order multiple charms at one time if you have more than one pet.

Do you offer refunds?

Yes. you can return your purchase within the first 30 days for any reason.